Animal Training Academy: Privacy policy

What is a privacy policy?

This privacy policy is all about the information Animal Training Academy (ATA) collects about you, whether you are just browsing the website or if you sign up to ATA as a Member and have access to the ATA Community Areas (including the Members only Facebook group, website forums and web classes). Among other things, the policy tells you what we do with your personal information, how we keep it safe and how you can see the information we hold about you.

What information does ATA collect and why?

To keep things simple, we’ve divided the information we collect into four main categories: Technical information, Membership/Profile information, Participation information and Enquiry information.

Technical information

When you visit and use the Animal Training Academy website, we automatically collect information about the equipment you’re accessing the website on, your browsing actions and usage patterns. We collect this information by using cookies, server logs and similar technologies. Please see our cookie policy for further details. 

We collect technical information so we can understand more about our website use so we can continue to improve it for the best user experience.

Account/Profile Information

When you sign up to Animal Training Academy for a free course and/or become a paying Community Member, we collect personal information from you, including your:

We collect this information to create your account with ATA and provide you the services you’ve signed up for. If you don’t provide it, you won’t be able to become a member.

We will use your email address to send you relevant emails on the subject of animal training. You can unsubscribe from these emails at any time by clicking on the link provided in each email for that purpose.

Members have the option of providing further personal information on their profile page, including:

Participation information (applies to Members)

Members may also provide personal information when:

Providing personal information in these instances is entirely voluntary.

Participation information is available for all current members to see. We also create certain statistics from your participation information, which are available on your profile, such as how many topics you have started and how many replies you’ve created.

Where do we get your personal information?

We get the majority of the information we collect about you from you, whether directly (e.g. you give us your name) or indirectly (e.g. through cookies or information you have given to a payment provider to set up your account).

Who do we share your information with?

Besides the people who work for us, who have access to your personal information to do their jobs, the only entities we share some information with on a regular basis are the payment service providers listed above, in order to process your regular payments.

From time to time, we may need to share your information with one or more of the parties set out below:

We require everyone who works for us and third parties to respect the privacy of the information they receive, to keep it safe and to otherwise comply with the Privacy Act 2020 (NZ).

How do we keep your personal information safe?

We keep your information safe by ensuring we only use quality service providers with comprehensive privacy policies (linked above) and use appropriate security measures, including password protection, SSL certification, Sucuri website protection and Liquid Web server protection.

How long do we keep your personal information?

We will hold onto your personal information for as long as we need it for the purpose we collected it. When your information is no longer required, or you ask us to delete it, we will either destroy the information or anonymise it so it cannot be attributed to you.

How can you access your personal information?

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at email, or phone, or postal.

Complaints

If you have any concerns about your personal information, please contact Ryan@animaltrainingacademy.com

If we’re not able to resolve your concerns, you have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand: https://privacy.org.nz/your-rights/making-a-complaint/

GDPR: some extras that may apply to people in/from the EEA

The General Data Protection Regulation (GDPR) is a law in the European Union, which may apply to some Members/users of the ATA website if they are resident in the European Economic Area (EEA).

Withdrawing Consent

Where we are relying on your consent to use/hold your information, you have the right to withdraw that consent at any time.

Right to be forgotten (Erasure)

You can ask us to delete your personal information at any time. We will give you the option of deleting your information or anonymising your information, in which case your account can easily be reactivated should you change your mind.

Stop/restrict processing

You can ask us to limit the ways in which we use your information or stop using it entirely. This is an alternative to asking for erasure.

Portability

You can ask us to provide you with certain information you have given us, so you can reuse it somewhere else or you can ask us to send it directly to a third party.

Complaints

You have the right to complain to the Supervisory Authority in the member State of your habitual residence.

How do you contact us about this Privacy Policy?

If you have any questions at all, you can contact Animal Training Academy Limited on ryan@animaltrainingacademy.com or PO Box 196, Paraparaumu 5254, New Zealand.